10 Best Help Desk software you should know
Help Desk systems and applications used to respond to customers questions and technical inquiries. Help desk software helps support team track and address issues in reasonable time. It can also record customer conversations, transactions, messages, and other information. A good help desk systems have centralized portals for inquiries coming from all communications, including your email addresses, phone numbers, live chat programs, and social networks. In this article, we’ve listed 10 best help desk software.
01. FreshDesk
Freshdesk is a help desk software that allows businesses to handle customer queries and resolve complaints through a ticketing system. It is designed for both small businesses and large companies. Freshdesk’s main features are multi channel capability, multiple SLA policies, integrated game mechanics to increase agent productivity, smart automation, and self-service portals.
Freshdesk has integrated Live Chat, Phone Support, and Game Mechanics. Freshdesk has 5 plans which range in price from $0 to $99 per agent per month. Also, Freshdesk offers a great free trial plan that allows you to test all key features of the service.
02. HappyFox
HappyFox is a cloud based customer support and help desk software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. HappyFox updates the system automatically so that your business is always running the most current and up-to-date version.
HappyFox Integrated with other web apps like CRM, live-chats, voice and bug tracking apps. Similar customer support queries can be handled using canned actions and smart rules to automate responses.
03. ZendDesk Support
Zendesk is a web-based help desk management system that offers customizable tools to build customer service portal, knowledge base, and online communities. It is very easy to use, cost effective, in-depth reporting and analysis of data.
Zendesk Support offers a customizable front-end portal, live chat features, and integration with applications like Salesforce and Google Analytics. You can access Zendesk anywhere, from any device. Zendesk also offers the brand of support pages with business logos, themes and brand images.
04. LiveAgent
LiveAgent help desk is the solution for providing excellent customer support. It offers live chat application, ticket management, online self-service portals, and change and license management. Also, LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license. LiveAgent is offered as both web-based software and on-premise installations.
Additionally, LiveAgent Pricing starting from $12.00/month.
05. Samanage
Samanage is a help desk solution that offers IT service management functionalities. It is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. There is no hardware or software installation required, and no maintenance ever on your site.
Samanage integrates with other applications, including Google Apps, Salesforce.com, OneLogin and many other applications. Samanage automatically collects all IT asset configuration data, empowering IT with comprehensive reporting and alerts.
06. FreshService
Freshservice is an IT Help Desk and service management solution. It includes ticketing system, self-service portal, and knowledge-base. Also, Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important. Freshservice has an intuitive User interface, which is easy to configure and customize to meet customers’ requirements and is easily integrated with other business systems.
Freshservice is for IT department of an organization that requires a web-based Help Desk and ITSM solution.
07. Zoho Desk
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, It includes management of customer support tickets, a customer support portal, contract management, and report creation. Also, Zoho Desk enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and the addition of help folders. It’s very convenient to use.
Zoho Desk allows your team the best tools to help customers while automating frequent tasks. This platform gathers together employees from other departments and empowers them to give their customers a very unified customer service experience.
08. Salesforce service cloud
Salesforce Service Cloud allows users engage and interact with their customers using all known business channels and avenues. It helps businesses to manage customer cases and other issues from a single, unified interface. Service Cloud Communities allow customers to help themselves and each other. Communities give them the tools for self-service troubleshooting.
Service Cloud offer integrations with Salesforce products and third-party applications, covering providers such as Desk.com, Vocalcom, InGenius, FinancialForce HCM, Five9, and many others.
09. Agiloft Service Desk
Agiloft Service Desk includes integrated applications for help desk, customer service, knowledge management and contract management. It offers the customization, including custom workflows, business rules, teams, tables, fields and relationships, and user access permissions. This tool specializes in complex automating processes. Agiloft integrates with many business applications and APIs to facilitates integration with other systems.
10. Service Desk Plus
ManageEngine ServiceDesk is help desk software and asset management systems with a number of useful features. This tool assists in the implementation of ITIL best practices and also troubleshoots IT service requests in significantly shorter times. It is suitable for all small organizations of low proactive problem management maturity.
You can choose whether you want to deploy it on premise, or benefit from automated updates and data backup by hosting it in the cloud. ServiceDesk Plus is a modifiable and easy-to-deploy help desk system, with over 10,000 users from all over the world.
